At Yomekart, we value our customers and strive to provide high-quality jute products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policies carefully.
1. Eligibility for Returns
Returns are accepted within [X] days from the delivery date.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Returns are only applicable for products purchased directly from Yomekart.com.
Items purchased on sale or with a discount may not be eligible for returns unless they are defective or damaged.
Customized, personalized, or made-to-order products cannot be returned, unless they arrive defective or incorrect.
2. Return Process
To initiate a return, follow these steps:
Contact Us: Email us at info@yomekart.com with your order number, reason for return, and clear images (if applicable).
Approval & Instructions: Once approved, we will provide return shipping details.
Shipping the Item:
Customers are responsible for return shipping costs unless the item is incorrect or damaged.
We recommend using a trackable shipping service to avoid lost packages.
Inspection & Refund: After receiving the return, we will inspect the item and process a refund within [X] business days if the return meets our criteria.
3. Refund Policy
Refunds are issued via the original payment method.
It may take [X] business days for the refund to reflect in your account, depending on your bank/payment provider.
Shipping fees are non-refundable, unless the return is due to an error on our part (wrong or defective item).
If a refund is delayed or missing, please contact your bank before reaching out to us.
4. Exchanges
Exchanges are only allowed for defective or incorrect products.
If you wish to exchange an item, contact us within [X] days of receiving your order.
Once the returned item is inspected and approved, we will send the replacement item.
5. Non-Returnable Items
Customized or personalized products
Items marked as final sale
Used, washed, or altered items
Gift cards
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please:
Contact us within [X] days of receiving the order.
Provide clear images of the damaged product and packaging.
We will arrange a replacement or issue a full refund at no additional cost.
7. Cancellation Policy
Orders can be canceled within [X] hours of placement. Once shipped, cancellations are no longer possible.
If an order is canceled before shipping, a full refund will be processed.
8. Contact Us
For any return or refund-related queries, feel free to reach out to us:
